General Questions
You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.
Are the vehicles insured?
Yes, all our vehicles have insurances that cover a certain Amount.
What are the methods of payment for the car rental services?
You can pay by cash, Card Credit/Debit Card or by bank transfer.
How do I rent a car?
You can rent a car by simply clicking on the home button in the menu or by calling +60199856628. If you choose to reserve a car online, we will contact you to confirm your reservation.
Can I change the car after the reservation?
Yes. If you would like to change or cancel your reservation of a car after approving it, please call +60199856628 or reach us by contacts provided in the Contacts page.
Where can I take the car from and where should I return it?
You can take the car at Our HQ/ Kota Kinabalu Town/ Kota Kinabalu International Airport. If you have reserved a car for more than three days, we can deliver the car to the location of your choice. The car has to be returned to an agreed location in Kota Kinabalu Town.
What should I do, if the car breaks down?
If your car breaks down, please call us immediately at +60199856628
Do you deliver cars outside Kota Kinabalu Area?
Yes, we will deliver you the car to the location of your choice for an additional price.
When can I contact you?
You can call us 24/7 by phone no. +60199856628
Are there any GPS Navigator in the car?
Yes, if you wish, we will provide GPS Navigator for a Fair Price.
Term & Condition
- Rental Rates and Rental Extension/Excess Hours
Rates are quoted in Ringgit Malaysia. Rental rates are calculated on a Daily / Weekly / Monthly. While the minimum rental is one day (24 hours). Extra hour shall be charged at 15% of the daily rate per hour. But, extension above 6 hours consider full day rate. Rates quoted are subject to change without prior notice.
- Security Deposit
Security deposit shall be paid upon booking payment; MYR 100 for small car, MYR 150 for Sedan and MPVs is RM 200, MYR 300 for Van, SUV and luxury car and 20% of the total renting amount (applicable for monthly rental). Security deposit will be refunded in 3 working days from the return date.
- Mileage Policy
Renter will be charge MYR200 Per way for long distance travel to Lawas & Telupid. Driving from Kota Kinabalu to East Coast Sabah (eg: Sandakan, Kinabatangan, Lahad Datu, Tawau, Semporna ,Kunak) and Sarawak will be charged MYR300 and subject to company permission. While the rental period should be at least 4 days and Above.
- Vehicle Collection & Delivery
Please bring a photocopy of your identity card/passport, driving license, business card or any relevant document to verify you’re working/home address. During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collect the vehicle, please inform our staff immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility. Surcharge of MYR35.00 will be imposed when delivery of vehicle is done between 06.00 p.m. to 08.00 a.m. and surcharge may apply for vehicle not returned to the renting location.
- Collision Damage Waiver (CDW)
Collision Damage Waiver is provided to Hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally cause damage to MMB Travel/Owner’s vehicle, the hirer is liable to pay the excess which can be reduced as per detailed below:
| Vehicle Group | Below 1500cc | 1500cc -1900cc | 2000CC -2490CC | Passenger van and 2500cc above | Luxury class 2500cc and above |
| Excess Liability | MYR 2,500 | MYR 3,000 | MYR 5,000 | MYR 10,000 | MYR 15,000 |
| CDW (RM) | 15% Per Day Rental | 15% Per Day Rental | 15% Per Day Rental | 15% Per Day Rental | 15% Per Day Rental |
| Reduced Excess Amount | MYR 750 Per accident | MYR 1000 Per accident | MYR 2000 Per accident | MYR 5000 Per accident | MYR 7000 Per accident |
CDW coverage will only be effective with the availability of a police report within 24 hours pertaining to the damages caused to the damages caused to the rented vehicles. Missing items or accessories are not covered by vehicle insurance and CDW. However, if the cause of loss or damage to the rented vehicle is found to be due to hirer’s driver’s negligence, then the CDW will be null and void.
- Personal Accident Insurance (PAI)
Personal Accident Insurance is available upon request from MMB Travel & Tours Sdn. Bhd. PAI subject to terms & conditions of the current engaged insurance company. Please refer to MMB Travel & Tours office for PAI rates and details.
- Damage and Other Charges
The Hirer accepts the responsibility to repair and change to new original parts at current market price plus labors on items that are damaged, lost or stolen during the period of Hire. As such, hirer’s deposit shall be forfeited. The possibility of such incident would be as follows: –
– Scratches on car body which have to be re-paint
– Minor/major damaged on all front & rear lamps
– Broken/Smash windshield, window glass & wiper
– Damaged on car seats (e.g. Cigarettes burn marks, stains, etc.)
– Fender & bumper bend or fall out
– Any missing & damage items relating to the car
- Submission of Hirer’s Particulars to Authority
Hires Agree to give permission to MMB Travel & Tours Sdn. Bhd. to submit their personal & company particulars detail to the authority involves if found or suspect of conducting illegal trade, breach/violate the Government rules & regulations.
- Petrol, Parking, & Traffic Fines
The hire is responsible for all petrol, parking fees and Traffic/JPJ/DBKK fines/compound incurred during the rental period.
- Penalties
Smoking, drinking alcohol, pets, durian and doing indecent things is prohibited inside the car. Penalty MYR200 will be charged for cleaning any unpleasant odor.
- Cancellation Policy
All Cancellation must be notified at least 48 hours before the rental date. which we reserve the right to not give refund for the booking fee/Rental Fee Made on the reservation for any cancellation less than 48 hours.
- Refund payment
For all refund process, payment will be made within 3 – 5 days.
- Amendments
Any amendment date and type of car are subject to availability.
- Methods of Payment
Methods of payment accepted are cash deposit, online banking and cash on delivery.